Hybris Support Engineer

Dallas, TX

Posted: 12/11/2018 Job Category: Engineering



· Installation, administration, configuration, and support of Hybris commerce software and solutions, including base applications (Apache, Tomcat, Solr and datahub)

· Working closely with project managers, technical account managers, partners, customers, and operations on environment build-outs based on requirements and sizing assessments

· Working the development team as part of the automation plan to ensure it is working smoothly to perform regular deployments of custom applications, product upgrades, and configuration changes

· Ensuring a sustainable high quality of service for customer sites by collecting and monitoring key metrics, and proactively planning required changes and improvements to the overall system

· Troubleshooting and finding resolutions to complex technical problems across multiple tiers (web servers, application servers, database, search cluster, integrations, automation platform)

· Providing 2nd and 3rd level incident management support under ITIL based on your expert knowledge of the Hybris platform and base technologies

· Planning, reviewing and executing system changes under ITIL

· Application performance diagnosis and tuning using APM tools like NewRelic or Dynatrace

· Providing and maintaining technical documentation

· This role requires availability to on occasion work flexible hours, as well as participation in off-hour on-call support rotations



· Minimum 2+ experience working in a similar role

· Expertise in deploying and managing Java applications on Apache Tomcat

· Strong experience with Apache servers and a solid understanding of common web technologies

· Experience working with Infrastructure teams such as (datacenter operations, etc.)

· Experience with automation & orchestration tools like Ansible are considered an asset.

· Experience working with or in scrum, Agile, CI/CD collaborations

· Knowledge of JVM optimization, tuning and debugging

· Experience with application performance tuning and APM tools such as NewRelic

· Experience with Relational Databases and SQL



· Minimum of Bachelor Degree in quantitative field -- preferably Computer Science or related discipline, or equivalent combination of education and experience

· Familiarity with eCommerce solutions especially based on Java

· Good understanding of high availability, multi-tier web infrastructure and architectures

· Linux administration skills (RedHat, CentOS)

· Ability to effectively communicate designs and decisions to peers, customers and management

· Programming or scripting experience (Java, sh, bash, python, regex)

· Knowledge of infrastructure automation and orchestration concepts

· Ability to multitask and prioritize tasks under stressful conditions

· Good English skills verbal and written

Business Control Systems, LP (BCS) is a 31-year-old agent of highly-skilled engineering and IT professionals who achieve outstanding results for our clients. We start with the best in whom we invest! We strongly encourage veterans to apply! *US citizens and those authorized to work in the US are encouraged to apply. *We are unable to sponsor H1b candidates at this time.

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